UrbanStrides Shipping Policy

Shipping Made Simple!

We want to get your order to you as quickly and smoothly as possible. Here’s everything you need to know about our shipping process.

1. Where We Ship

We currently ship across South Africa. If you’re outside South Africa and interested in placing an order, please reach out to us at info@urban-strides.co.za, and we’ll see what we can do!

2. Processing & Delivery Times

• Processing Time: Orders are processed within 1-2 business days (excluding weekends and public holidays). Once your order is packed and ready, you’ll receive a confirmation email with tracking details.
• Delivery Time: Shipping times depend on your location:
  • Major Cities: 2-5 business days
  • Outlying Areas: 4-7 business days

3. Shipping Costs

Shipping fees depend on the shipping method selected. The final shipping cost will be displayed at checkout before you confirm your purchase.

4. Tracking Your Order

Once your order has been shipped, you’ll get a tracking number via email so you can keep an eye on your package every step of the way.

5. Missing or Delayed Orders

If your order is taking longer than expected, please check the tracking link provided. If there’s no update or you think your order might be lost, email us at info@urban-strides.co.za, and we’ll assist you right away.

6. Damaged or Incorrect Items

We take great care in packing your order, but if anything arrives damaged or incorrect, please contact us within 48 hours of delivery. Send us an email with your order number and pictures of the issue, and we’ll sort it out.

7. Changes & Cancellations

If you need to change or cancel your order, please contact us within 12 hours of placing it. Once an order has been processed, we may not be able to make changes.

8. Need Help?

We’re here for you! If you have any shipping-related questions, just drop us an email at info@urban-strides.co.za.

Thanks for shopping with UrbanStrides—we appreciate you!